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Intro


–  NEXT EVENT–

Customer Retention & Growth

–  9.00 - 11AM  I  3rd February 2016  –

 

 

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Intro


–  NEXT EVENT–

Customer Retention & Growth

–  9.00 - 11AM  I  3rd February 2016  –

 

 

SIGN UP FOR FUTURE EVENTS

What to expect

DigiBix is for retailer's only, so the first thing to expect is no sales messages!

In this DigiBix we'll explore the topic of customer retention and growth.  Within the world of online retail, we often focus on acquiring that initial sale, with all our time, energy and resource directed in this area. But are we missing a trick if we don't invest as much, or even more, time nurturing our customer sand encouraging repeat sales over a longer period of time?

 

John Lewis recently metamorphosed their Marketing Director into their Customer Director, and Michael Gazala, Director of Customer Experience at Forrester Research recently said:


"successful companies are focusing on becoming customer obsessed - on aligning their strategies to win, serve and retain customers in an intensely competitive world."


In this DigiBix we explore this shift further. Are retailers investing enough focus on retaining customers and which brands are doing this to great-effect? What impact is this having on their bottom line?

To whet your appetite here's a  2 minute video on this topic, delivered by our Managing Director, Rob Smith.

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Speakers


A relaxed environment to learn and share experiences

Speakers


A relaxed environment to learn and share experiences

The speakers


 

the schedule


9:00 – 9:15 AM – Arrive, network & breakfast

Breakfast at the Soho Hotel is not to be missed. Enjoy breakfast on us, including breakfast sandwiches with fresh fruit, orange juice, tea and plenty of coffee. Over breakfast you'll mingle with the other attendees, as DigiBix has a strict 'no sales people' policy you're sure to find this time extremely valuable.


9:15 – 9:20 AM –  Introduction to DigiBix


9:20 – 9:40 AM – Jonny Wooldridge, CTO, Cambridge Satchel Company


9:40 – 10:00 AM – David Hathiramani, CEO, A Suit That Fits


10:00 – 10:25 AM – Break, biscuits & coffee

More time to chat to peers, make new connections and continue the conversations you started earlier. We'll provide more tea and coffee along with a selection of sweet treats, including the hotel's speciality brownies, which trust us, are to die for.


10:25 – 10:55 AM – Open Forum

DigiBix is a small audience of retailers-only. In this open forum, we invite the audience to ask our speakers and each other questions and to share thoughts, ideas, headaches and stumbling blocks. You may be inspired to ask questions after hearing our speakers or you may come to the event armed with a burning question. If so please let Kate know and she'll add it to her list.


10.55 - 11:00 AM – Wrap up event end - We always finish on time


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Venue


The venue

Venue


The venue

Covent Garden Hotel

Covent Garden Hotel is situated in the heart of the theatre district and is just a short walk to the Royal Opera House, Soho and within easy reach of the city's business centre.

 

The Covent Garden Hotel

10 Monmouth Street
London
WC2H 9HB


Local Tube Stations

The nearest station is Covent Garden


Nearby Parking

There’s loads of city centre parking nearby. Parkopedia has all the best options.

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Sign Up

DigiBix costs nothing to attend, it's simply a forum that benefits us all.

SIGN UP FOR FUTURE EVENTS

Sign Up


Sign Up

DigiBix costs nothing to attend, it's simply a forum that benefits us all.

SIGN UP FOR FUTURE EVENTS

Previous attendees


I got lots of practical advice from it and will follow up on conversations with a couple of people I met.
— Ros Lawler, Tate

The time just flew by. Great speakers and excellent content.
— Adam O'Riley, Base Fashion Ltd